KrisShop Redemption FAQs

How do I redeem my KrisFlyer miles for KrisShop items?
You can redeem your miles for KrisShop items on KrisShop.com in 3 simple steps:

  1. Log in to your KrisFlyer account on KrisShop.com.
  2. Shop and add the items you wish to purchase to your Cart.
  3. Select ‘Pay with KrisFlyer miles’ at Checkout and slide or key in the number of KrisFlyer miles you would like to use. Pay for the rest of your purchase with your credit / debit card.

Alternatively, if you are already logged in to your KrisFlyer account on singaporeair.com, you can go to Miles > How to Use (KrisShop) to be directed straight to KrisShop.com.

Is there a minimum number of miles required for my KrisShop purchases?
A minimum of 1,000 KrisFlyer miles is required per transaction.

How many KrisFlyer miles can I redeem with every dollar spend on KrisShop.com?
Every 125 KrisFlyer miles gives you approximately S$1 in spend on KrisShop.com. This rate is subject to change without notice. The latest rate will be published on singaporeair.com and KrisShop.com.

Can I use my KrisFlyer miles to pay for the entire value of my purchases on KrisShop.com?
KrisFlyer miles can be redeemed for the full value of the items you purchase on KrisShop.com, but cannot be used to offset any delivery charges, prevailing taxes, customs/import duties and postal clearance, which are applicable for home delivery, and vary between countries. Any prevailing taxes, customs/import duties and postal clearance, if applicable, will be borne by members and paid directly to the respective custom and/or courier upon arrival of items in the country.

Can I mix miles and cash for my purchases on KrisShop.com?
You may mix miles and cash to pay for your purchases on KrisShop.com, or redeem for the items in full (excluding any delivery charges, prevailing taxes, customs/import duties and postal clearance, which are applicable for home delivery, and vary between countries). Any prevailing taxes, customs/import duties and postal clearance, if applicable, will be borne by members and paid directly to the respective custom and/or courier upon arrival of items in the country.

Can I use KrisFlyer miles to redeem for KrisShop purchases made on board a Singapore Airlines flight?
Redemption with KrisFlyer miles for KrisShop items is only available online at KrisShop.com. Redemption with KrisFlyer miles for KrisShop items is not available for inflight purchases.

If I mix miles and cash, will I earn KrisFlyer miles on the cash portion of my purchases on KrisShop.com?
Part miles part cash purchases on KrisShop.com will still earn KrisFlyer miles on the portion of the purchase paid with a credit/debit card. Every S$1 payable with a credit/debit card earns 1.5 KrisFlyer miles. This rate is subject to change without notice. The latest rate will be published on singaporeair.com and KrisShop.com . KrisFlyer miles are only earned from the nett purchase amount, excluding delivery charges, prevailing taxes, customs/import duties and postal clearance (which are applicable for home delivery, and vary between countries).

How long will it take for the KrisFlyer miles earned on my KrisShop purchase to be credited into my KrisFlyer account?
Please allow 6 to 8 weeks for the miles to be credited into your KrisFlyer account after your transaction.

Can I redeem for all items on KrisShop.com?
All items on KrisShop.com, unless otherwise stated, can be redeemed using miles or part miles part cash.

Can I redeem for KrisShop items by calling the KrisFlyer Membership Services or KrisShop Hotline or Singapore Airlines office?
Redemption with KrisFlyer miles for KrisShop items is only available online at KrisShop.com. This facility is not available at KrisFlyer Membership Services or KrisShop Hotline or Singapore Airlines offices.

I am a PPS member. Will I still get my 10% PPS discount on KrisShop items if I use my KrisFlyer miles to pay?
The existing 10% PPS discount will still be applicable, until further notice. The latest information will be published on KrisShop.com.

Can I use KrisShop vouchers to pay for purchases on KrisShop.com, if I am also using miles to pay?
KrisShop e-vouchers can be used as one of the payment modes on KrisShop.com. Paper vouchers (e.g. KrisShop Vouchers, Inflight Gift Vouchers and PPS Club Vouchers) are not eligible for purchases via KrisShop.com.

Can I collect the items I purchased on KrisShop.com on my next Singapore Airlines flight? Must I personally be on the flight or can I appoint a proxy to collect on my behalf?
You may choose ‘Home Delivery’ for your purchases to be delivered right to your doorstep (delivery charges apply) or choose ‘Pre-order’ to collect the items on your next flight on Singapore Airlines out of Singapore. The principal KrisFlyer member whose miles are used for the transaction has to be physically present to collect the items onboard.

For home delivery, when will my KrisShop purchase be delivered?
The time taken for delivery depends on where the items are shipped to. Please refer to DFASS (Singapore) Pte Ltd’s Order FAQ on KrisShop.com.

I need to make changes to my KrisShop order due to change of flight details / delivery information. Who do I contact?
For changes to flight details / delivery information, please contact DFASS (Singapore) Pte Ltd.

Can my KrisFlyer miles be refunded?
KrisFlyer miles used for purchases on KrisShop.com are non-refundable.

Can my KrisFlyer miles be refunded if I wish to make changes to my payment (e.g. use more miles or use more cash to pay)?
KrisFlyer miles used for purchases on KrisShop.com are non-refundable.

What is the Replacement Policy for KrisShop purchases?
Purchases on KrisShop.com using KrisFlyer miles are non-refundable and non-exchangeable. Please visit KrisShop.com for all other KrisShop terms and conditions.

Is the KrisFlyer miles balance shown on KrisShop.com accurate?
The available KrisFlyer miles balance (as well as other KrisFlyer information) reflected on KrisShop.com is as at the time of login. Please log in to your KrisFlyer account on singaporeair.com to check your latest miles balance.

How can I check my latest miles balance after my purchase?
Please log in to your KrisFlyer account on singaporeair.com to check your latest miles balance after your purchase. The KrisShop transaction will be reflected in your KrisFlyer recent activities.

Who should I approach to find out more about KrisShop redemption?
Please contact KrisFlyer Membership Services for queries relating to the usage of KrisFlyer miles. For purchase or product-related queries, please contact DFASS (Singapore) Pte Ltd.

The product I purchased is defective. Who should I contact?
For product-related queries, please contact DFASS (Singapore) Pte Ltd.

Who should I call when I face system issues during my KrisShop redemption transactions?
For issues with KrisFlyer log-in, please contact KrisFlyer Membership Services. For system issues that occur on KrisShop.com, please contact DFASS (Singapore) Pte Ltd.